Terms of service
Last updated: 5 October 2026
These terms govern the use of NexProp CRM, provided by Irfan Invest, a company registered in the Sultanate of Oman, under the trade name NexProp ("NexProp", "we"). By creating a workspace or signing in, the company that uses the service ("the customer") and each of its members agree to them.
1. The service
NexProp CRM is an online system for real estate teams to manage leads, contacts, offers, deals, follow ups, documents and email. Each customer gets its own workspace. Features may be added, changed or retired as the product develops; we tell administrators in advance about changes that remove something they rely on.
2. Accounts and access
- The customer's administrators decide who joins the workspace and which role each member has. The customer is responsible for everything done through its members' accounts.
- Each member keeps their sign in details private and tells their administrator at once about any unauthorised use.
- Accounts are for people. Shared logins and automated access outside the features we provide are not allowed.
3. Customer data
The records a customer enters stay the customer's. We process them only to provide the service, on the customer's instructions and as described in our privacy notice.
The customer is responsible for having a lawful basis for the personal data it enters, for informing the people concerned and for obtaining their consent where the law requires it, including consent to marketing email.
4. Connected mailboxes and email
A member can connect their own Gmail account through Google's sign in page. The CRM asks Google only for permission to send email on the member's behalf; it cannot read, change or delete anything in the mailbox. The member can disconnect at any time from their profile or the Emails page, and the permission is then withdrawn at Google as well.
Emails go out from the member's own address, either when the member sends them or through an automation that a manager of the customer has set up. The member and the customer are responsible for the content of those emails and for complying with the laws on electronic messages and unsolicited marketing. People marked "do not contact" never receive automated email.
Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.
5. Acceptable use
We may suspend an account or a feature, such as automations, that is being used in breach of these rules.
- No spam, bulk unsolicited email or messages to people who have asked not to be contacted.
- No unlawful, fraudulent, defamatory or harmful content.
- No attempts to reach another customer's data, to probe or break the security of the service, or to overload it.
- No copying, reselling or reverse engineering of the service, and no automated scraping.
6. Plans and fees
Fees, seats and included features are those of the plan agreed with the customer in writing. Prices exclude taxes, which are added where they apply. If an invoice stays unpaid after a written reminder, we may limit the workspace to read only until it is settled.
7. Availability and support
We work to keep the service available and secure, and we schedule maintenance to limit disruption. Support is provided through the support page in the workspace. We do not promise that the service will be uninterrupted or free of errors.
8. Ending the service
The customer can stop using the service at any time. We can end it for a customer that seriously breaches these terms, after notice where the breach can be put right. When the service ends, the customer can ask for an export of its data; the data is then deleted as described in our privacy notice.
9. Intellectual property
The software, design and brand of NexProp CRM belong to us. The customer keeps all rights in its data. Suggestions the customer sends us may be used to improve the service without any obligation.
10. Liability
The service is provided as it is offered at the time. To the extent the law allows, we are not liable for indirect losses such as lost profit, lost business or lost data that could have been prevented with ordinary care, and our total liability to a customer is limited to the fees it paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.
11. Law and disputes
These terms are governed by the laws of the Sultanate of Oman. Any dispute that cannot be settled by discussion goes to the competent courts of Muscat.
12. Changes to these terms
We may update these terms. We tell administrators about material changes at least 30 days before they apply. Continuing to use the service after that date means accepting the updated terms.
Contact
Questions about these terms can be sent to: a.shamsipour@irfaninvest.com